Korgscrew
Group: Super Admins
Posts: 3511
Joined: Dec. 1999 |
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Posted: June 23 2009, 17:47 |
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Quote (Reena @ June 23 2009, 20:12) | @ Korgscrew : have you had any further info on the whole situation ? |
The last email I got about it simply said "we are dealing with this now" - I'd been asking if someone in London would mind being put in touch with the person at Universal Spain who some of the guys from Taurus IV have been dealing with. That was the second one-sentence email I've had about it, so I hope they're concentrating their attention on solving the problem instead...
Still, it's looking more and more serious by the day. I think we're going to have to take a look at how we can tackle these issues as a website, beyond just passing on details to Universal.
The vinyl in my set also had fingerprints/wipe marks on it. It sounded ok when I played it, but it should never have been handled on the surface. I also thought the packing was pretty bad, the design of box meant that any serious strain was being put on the contents (the Ultimate Edition box) rather than being taken by the outer packaging. Luckily the contents were just about ok, but I can easily see how they've got more seriously damaged in other cases. I also noted similar problems to what Olivier mentioned with the inner sleeve - nothing huge, but it's less than perfect. I'm sure there's probably going to be a whole spectrum, from being absolutely perfect to having quite serious defects...and the same with delivery, some have clearly arrived fairly promptly, while others are who knows where... I think the problem is not that, for example, the fingerprints on the vinyl really affect it, it's that it's a premium priced product and they should be offering premium-level service. Half the point of a boxed set isn't the music that's included or the contents of the book, it's the way that it's presented. They could fit all the music onto a couple DVD-Rs and put the book in as PDFs to print out yourself if presentation isn't important...I think in general, the Ultimate Edition's a nice idea, but it's really fallen short on the details.
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