Korgscrew
Group: Super Admins
Posts: 3511
Joined: Dec. 1999 |
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Posted: Dec. 31 2015, 17:28 |
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Quote (crises1980 @ Dec. 30 2015, 19:00) | Maybe it was not your intention, but it might look like spamming. |
I think that's really the crucial bit, though - if that was the reason, it's assuming an intention and responding to it in what I'd say is quite an aggressive way. I think it's one to really be careful with - and I'm sure there have been examples here over the years, where I (or one of the others) haven't really responded in a way that was in proportion to what was done (if anyone's feeling like chipping in with a "Yeah, remember that time you..." then I'd really rather you keep it to yourself, though :P), so we've worked out procedures which help us approach things in a way which hopefully is a bit more fair...
Sometimes a user really just screams 'spam' as soon as they turn up...especially when their first post is trying to sell little blue pills or something. If they're that blatantly spammy, we usually will just throw the post away and at least shut them out of their accounts.
When it's someone who's been in the community for a while, though, we might delete the post (or possibly just hide the topic until we can talk amongst ourselves and/or with the user to work out what's going on) and I suppose if it feels like someone's really going on the rampage, we might take away their ability to post until it cools down, but kicking someone out for good over what could just be a misunderstanding...there's a danger that you're not going to end up with anyone left, if you run a place that way . I think it also needs to be borne in mind that fans are customers and a group like Mike's is indirectly there to sell music - enthusiastic fans posting videos are likely the ones who'll post Mike's promo videos for all their non-fan friends to see...it would seem like a good idea to me to keep video-posting fans on side. That's not to say that I think he should just let people post whatever they want, but just that he probably doesn't need to do any more than gently explain what the problem is, set out the boundaries, make sure that there's space for everyone to have a good time without treading on anyone else.
I think it's also a problem with Facebook, that it's not really organised in a way that's geared towards the long term - things are posted, then disappear beneath a pile of new things not too long afterwards. I think it's likely very easy to not realise that what you're posting is something which has been posted before...it happens here too sometimes, and of course we've got various tools to help when that does happen (like merging, or just closing a topic with a friendly note and a link at the bottom). That's a thing which someone running the place really needs to think through, what the policy is for repeat posts of things...sometimes it doesn't matter a lot, other times it gets really annoying, which is often linked to how often something crops up (along with how spaced apart the posts are in time, and whether it's different people or always the same one).
Of course, Mike's not reading this, so it's a bit immaterial...but a lot of this community management stuff is a topic which particularly Inkanta and I have spent a fair amount of time discussing (relating to both this and other communities) so it's interesting to have a topic here where this kind of thing is being discussed...quite nice to join in on the forum for once as well
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