bionicmic
Group: Members
Posts: 19
Joined: Aug. 2003 |
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Posted: July 28 2011, 07:11 |
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Quote (bionicmic @ July 28 2011, 11:17) | Quote (bionicmic @ July 28 2011, 09:59) | Quote (bionicmic @ July 27 2011, 18:29) | Hi every one Just received my DELUXE copy from a web merchant,and I can tell you that it has the same problem on track 4 @12:38 mn.Gonna send them a mail as well as to Universal...And I'll let you know their reply. Mike if ever you read these topics why don't you sack them and find yourself another record company hey ?what d'ya think of that ? |
here is Amazon's reply Hello Michel,
Thank you for contacting Amazon.co.uk.
From your e-mail, I understand that you find "Incantations (Remastered)" from your order # 203-4750624-9445131 to be defective and I see that you have contacted universal regarding this issue.
Please accept my sincere apologies for the inconvenience caused due to this issue.
In this situation, we offer you two options:
1) We would still be very happy to arrange for a replacement for the item to be sent to the same address. 2) Keep the item as an compliment and we can simply issue a refund for the item, along with the associated delivery costs.
Please let us know whether you would prefer us to send a replacement or issue a refund for the item by using the following link.
http://www.amazon.co.uk/gp/help/contact-us/general-questions.html
Hope this helps.
Thank you for shopping at Amazon.co.uk.
Warmest regards, |
As to the reply of customer’s service at Universal, their only concern is that I should get a refund through Amazon, and didn’t even bother to apologize about the faulty CD.They will change their attitude once the worlwide distribution starts,ie you can't find in France until august 22 nd. |
Universal,has finally send me the same reply as to "BornInTheUK"and "familyjules "and I am going to accept the offer
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