mountie926
Group: Members
Posts: 21
Joined: July 2010 |
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Posted: Aug. 12 2010, 10:24 |
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As I still didn't receive anything yet, I contacted Universal UK support again. They suggested a refund in my case too, just the same standard reply. What makes me upset is that they avoid my questions. They do not acknowledge that there is a major flaw in their distribution system. They only acknowledge each individual case and blame the mail services in the destination country. As we all know, mail services in France, Finland, Spain, the US, Canada and others cannot be responsible for a simultanous delay of shipments coming from one supplier. Why don't they acknowledge that their courier service is failing? Do they fear a class action lawsuit if they admit mistakes? I asked them why they chose an unreliable courier for strictly unlimited editions which cannot be replaced if lost. Their only answer was that the customer could have chosen the express way, not standard. So now they basically blame the customer. I answered that all of us are used to the standard service from Amazon which is reliable and fast. No reply yet and I don't expect anything.
I give them another week. Then I want my whole money back.
Isn't their a way to inform Mike Oldfield management what a mess the distribution of Universal UK is?
Cheers, mountie
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