Joined: Jan. 2005
||Posted: Oct. 11 2013, 19:45
Looking forward to the album, but I'm not keeping my hopes up high. Mike hasn't released a really good album since TSODE 19 years ago.
However, the pre-order statement from Universal made me laugh out loud. Like I'll ever order anything from Universal again.
Two months ago, I wrote the following on the Amarok mailing list:
'I just don't believe it. You'd think a record company would be able to run an online record store. But now.
For the fifth year in a row Universal manages to fuck it all up, as per usual. This is the last time I do any shopping there.
After receiving the FMO and Crises LPs last week I started to wonder where the DVD-box and FMO CD was. So I emailed them today and asked. Here's the answer:
"After speaking to our delivery company, DPD, I have been advised that your shipment which included the 'Mike Oldfield / Crises CD & DVD Box Set 2013' and the 'Mike Oldfield / Five Miles Out Deluxe Edition CD 2013' has been sent minus its invoice and as a result, was returned to us.
Hogne, please allow me to take this opportunity to apologise profusely for the inconvenience this will cause.
Moving forward, I am happy to confirm that at the time of writing, the 'Mike Oldfield / Five Miles Out Deluxe Edition CD 2013' is available and you now have the option to proceed with a free replacement or a complete refund of this item. In addition, I have been assured by our warehouse that this issue will not be repeated.
The 'Mike Oldfield / Crises CD & DVD Box Set 2013' is now out of stock and the parcel that was sent to you has since been damaged in transit and is now unsellable and so a refund of £60.98 will be credited back to you as a matter of urgency within the next 1-2 working days."
I sent them an all over not too polite reply telling them to refund FMO as well, and that they shouldn't bother with any replacement as I from now on would take my business elsewhere. '
A couple of days after this email, Universal gave me a refund. However, over a month ago, this happened:
'Three weeks later and I'm still fighting with Universal, and DHL. Universal did reimburse the money for Five Miles Out and Crises boxes, but then a letter from DHL arrived asking me to pay toll and sales taxes for both the LPs AND the items I never received. Here's a copy of an email I sent Universal today after being the middle man between DHL and them for two weeks now:
I've now been emailing between Universal Music's support and DHL for over 2 weeks. I've calculated that I've spent in total an entire work day on communications with both parties. And I've had it.
Not only does Universal Music mess up my order and then tell me that they can't deliver my whole order because it's out of stock (a bit strange since I've since ordered this item elsewhere). Then I'm billed by DHL for taxes and VAT for items I've never received from you.
This is what has happened:
- The second package I received from you only included only the Five Miles Out LP
- The package was also supposed to contain the Five Miles Out CD box and the Crises DVD box
- For some reason these two items were not in the package
- It seems that these two items had been sent in a separate package by DPD (which Universal have confirmed in my previous correspondence with them)
- However, the freight letter with the original shipment claimed that the missing items were inside that box, and their value was stated in the freight letter
- Because of this, DHL paid the Norwegian toll authorities the VAT for that value
- DHL cannot be reimbursed from the authorities for this and therefore demand that I pay them by October 7th
DHL is not at fault here. They have to trust the freight papers that you send and have just simply done their job. They are not at liberty to open all packages to check that the sender has indeed packed what's stated in the freight documents
As I said above, I'm now sick and tired of this case, and Universal Music (check out my history with you and it's a history with mistakes in the years I've been shopping with you)
I therefore demand that YOU pay me the amount I have to pay DHL. The time you've spent communicating with me must surely has cost you more than this amount already.
This is your mistake, not mine and certainly not DHL's. But I'm the one sitting without the items I originally ordered, and being stuck with the bill. All the while being told by Universal that I should just refuse to pay DHL. This is appallingly bad customer service.
Please step up and fix this by Monday afternoon!
DHL sent the a copy of the freight document, where you can clearly see that it's stated that the original package included the items I never received. I've included them here in this email.
I'm at loss for words on how much Universal sucks. This is... incredible.'
It's now been almost a month, and Universal still haven't resolved this. They can sod off!